Telephone Skills For Property Agents

      

Customer Service and Essential Tele-sales Skills

Whether you are communicating with your current landlords, vendors and applicants or dealing with new ones, the telephone is a vital business tool and typically THE principal contact method for property agencies.Bringing in the Business Course

This course is designed to train property agents in the key telephone skills required for effective communication, showing how those skills can be applied successfully in executing their everyday duties - whether in sales, lettings or property management.

As well as increased professionalism and productivity on the telephone, we also show how to avoid costly mistakes how to follow best practice guidelines for making, receiving and ending calls.

In this one-day course you and/or your team will learn how to:

 
  • Develop listening skills for effective communication and better rapport
  • Ask the right questions to move along each call positively and profitably
  • Get to ‘YES’ faster with proven telephone closing skills
  • Maximise every call with ‘up-selling’ and 'cross-selling’ opportunities

 

 

Course Workbook and Certificate of Attendance
  • Ascertain and deal with decision-makers
  • Handle telephone objections and complaints quickly and effectively for more successful calls

Who Is The Course For?

This course is an excellent option for letting agents and estate agents to work on their customer service and selling skills over the phone.

What People Are Saying

We are proud of the excellent feedback that we receive on our training. As well as the feedback below, if you wish to read further comments, reviews and testimonials for our training please click here.

bringing in the business course, property marketing training

“Great, good fun and practical. I have actually boosted my confidence in winning business over the phone as well as I have raised my level of communicating to clients."

"This course opened my eyes to how to deal with people on the phone and how to get the best information from these people. The course was easy to follow and the course materials were good."

 

Course Schedule

 

 

Morning Session: 10.00am Start

  

Afternoon Session:
 

Dealing With Clients Over The Phone
Communication Skills - Listening
Using Language - The Tele-sales Cycle
1.00pm Lunch

  

Recapping and Presenting Benefits
Making, Receiving & Managing calls
Cross-selling and Up-selling
Handling Customer Objections
5.00pm Finish

 


Booking Options

Price: £162.50 + VAT / person (£195.00). Includes course workbook and certificate of attendance.

Duration: One-day intensive, 10.00am - 5.00pm (registration from 9.30am).

Venue: Either at your chosen venue or at our London (Heathrow) training venue by arrangement.

Please call us on 01722 414 300 to discuss your requirements or click the button below to request an in-house quotation.
 

If you have any problems using the above button or have any additional queries regarding the course please do not hesitate to contact us via telephone on 01722 414 300 or email to info@propertyagencytraining.com.

 

 

 

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